QualityBath Reviews
4.9Overall Star Rating34,687 reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
excellent service
I ordered a $250 faucet from Quality Bath that turned out to be incompatible. Just initiating a return process was onerous, taking multiple emails, multiple days and authorizations, and a long list of "instructions" from the company. The worst came after I shipped the faucet via USPS. I chose USPS because the company required i pay for the shipment, however, I later realized that they "do not accept returns that were shipped via USPS". The lady i emailed with refused to look for the item and I never received the credit for my return. They kept the item, my money, and i paid for return shipment and wasted time in communication with them.
Good price and fast delivery.
All good ! Just contacted about back stocked item to check approximate delivery date . But they came in quicker than expected !
great experience
Efficient use of my time. I found what I wanted and photos were helpful
Wonderful selection with quality information about products.
Jack is a great Trade partner! He is a pleasure to work with!
very good online service
easy to navigate
I had received a damaged shower valve. It came out of the box absolutely SMASHED. I called customer service immediately if not sooner! I left a voicemail explaining the situation to my salesperson and a follow up email mins after the voicemail. So DAYS later I did not receive any follow up or return call at all. After looking up another number to call for returns I had to contact a different person to help me. Actually it was very little help or concern at best. They explained I had to purchase another unit to get my item. So I spent a few hundred dollars more to get the item I had already purchased. Then I waited a full SEVEN days for a return label to send back the DAMAGED item they sent me. Nearly a week after that I received a partial refund for an item they sent me which was destroyed from the start of my order. I also had to pay another $100 for over night shipping because of their broken items and lack of urgency in responding to get my item.
Shdhdh
Best pricing, quick and easy customer service. Very helpful.
Best price. Easy purchase. Quick shipping.
Great customer service
Great customer service
Easy ordering process
Akiva has been great to work with - very helpful and responsive.
good service on a custom order
