Product is stunning, Buying Experience Had Room for Improvement
The product itself is stunning and in the end, was a good buy. The buying experience could have been better. After payment completed, we were informed that the item would take months to ship on back order. Upon finally reaching this expected shipment date, the item was then further delayed. My understanding is that the delay was on the part of the manufacturer (Emtek), rather than Quality Bath, though I was not impressed with the lack of detail or with the customer service on their part to relay these updates.
— CM
Verified Buyer