QualityBath Reviews

Jack and Josh were both great and responsive

Great Job with Jack who gave me quick service

Online Rep responses were a little slow ("Jack" did apologize). However, the second question I asked, he did not respond. I guess it was more important to get credit for my contact than it was to just answer a question. Ended up calling the 1-800 number and the person on the phone had a very condescending tone (maybe the tone was of confusion?). I am a new customer...I do not know what I do not know about Quality Bath. I did search the company website for an answer to my question before asking but did not find the answer to the question. If the product I was ordering had not been less expensive than the alternatives, these two not so pleasant interactions would have pushed me to buy from a competitor. Only taking the time to share because I do see you all have very high customer satisfaction ratings and maybe today was just a bad day.

Thanks Akiva for helping out!

Good retailer, prices are better than others

I could not be happier about my most recent purchase with quality bath!

They were not open a lot and never got back to me

very easy

Excellent

You called after my last order to let me know I had missed ordering some essential items. Thank You!

Good!

I appreciate how fast akiva sent with the price

In general the customer service was courteous and prompt but my order was very slow in coming - it took over 2 months, and when it came one piece was incompatible with the original hardware mount even though we had supplied the original model number and info and were told at the time of ordering that it would work. At that point we were also told that the manufacturer did not allow refunds or returns so we were left to figure out a next step without assistance.

Easy

easy to use

It was great

Very responsive & helpful client service. Competitive pricing.

Excellent customer service. Thanks, Avi!

Customer service is very responsive and transparent!

Fantastic customer service! Very happy!