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Damage Free Guarantee
The ultimate peace of mind
QualityBath.com uses the most sophisticated materials and protocols out there to ensure that no damage occurs in our warehouse or during the delivery process. Our orders arrive 100% damage free over 99% of the time. In the rare event that you find damage on any product or part, we will promptly send you a replacement at no cost.
In order to qualify for a free replacement, the following two guidelines must be followed:
In all circumstances, we must be notified of the damage within one business day after your order was delivered. Please keep all original boxes and packaging material, and call 800.554.3210 or email firstname.lastname@example.org.
Large items (e.g. tubs, vanities, large sinks, toilets, etc.) that are delivered via LTL curbside delivery and require a signature upon delivery need to be inspected in the presence of the delivery driver. Refuse the shipment if you find any damage. If you cannot inspect it while the driver is there, you need to write Subject to Inspection on the delivery receipt, or we cannot take any responsibility for any damage.
These guidelines and policies apply regardless of whether you are present at the time of delivery; someone else is there; or no one is there.
To see our full policy guidelines for returns, cancellations, order errors, manufacturer defects, and more, click here.
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