| Customer Testimonials |
Service Beyond Compare
Ever been told that purchasing high-end items over the internet is a risky business, or been told by your local retailer that parts are unavailable? We''ve just spent the better part of last year working with QualityBath''s, Sara Kugler completely outfitting two bathrooms and are amazed by the level of service she''s given us. After searching locally for what we wanted, followed by an exhaustive search of the internet, Sara was able to provide us with everything on our list - in many cases, working directly with the manufacturer on items not found on QualityBath''s website. This included solid wood vanities, lifetime brass fixtures, sinks, toilets, etc. Sara patiently answered all of our far too many questions and addressed all our concerns related to the quality of items purchased sight unseen over the internet - in several instances, replacing an item that arrived that in our opinion wasn''t absolutely perfect. Wanting to make a decorative change in the plating on some handles for items she''d purchased four months earlier for us, she was even able to order the replacement parts! No retailer we''ve worked with locally has ever extended their service this far. In fact, we''ve always been told that besides the unseen risks of internet buying, the mark-up in price offsets any savings gained by free shipping and handling and no out-of-state tax. We found this to be quite the opposite, finding that in addition to Sara''s incredible service, we saved on average about 30% over the cost of the exact same items priced locally.
If all of QualityBath''s sales reps are as knowledgeable and service oriented as Sara, we can''t understand why anyone would waste their time and money purchasing elsewhere.
- Mike and Ginny Wilson from CA
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