There is a 25% restocking fee plus all shipping charges on merchandise returned/exchanged for any reason other than a product defect or damage. If the product received is defective or damaged, QualityBath will replace the item and incur all shipping charges.

There are no returns accepted from the following manufacturers AFINA, AMBELLA, KALCO, LACAVA, NAMEEKS, ROBERN, RUBINET, SAVOY HOUSE, ST THOMAS CREATIONS, URBAN ARCHEOLOGY, ALLSTONE, EDGAR BEREBI, HERBEAU, SANTEC, SAMUEL HEATH, AND SIGMA.

Please Note: Whirlpool / Air tub orders and Special order items are non-returnable and/or non-cancelable.

PLEASE NOTE THAT ALL LTL SHIPMENTS ARE CURBSIDE DELIVERY. Please inspect your package immediately upon receipt for damages. You must notify us within 24 hours of receipt of any damages. We cannot take responsibility for damages beyond this point.

You must call us for a Return Authorization number (RA#) at 800-554-3210. Please make sure you write this number on the outside of the box you send back to us. Returns without an RA# will be refused and customer will be responsible for shipping charges going back to the customer. Returns/Exchanges will not be accepted after 30 days from when you receive your shipment.

ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS SHIPPED BY QUALITYBATH.COM. ANY ITEMS RETURNED IN PACKAGING OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.

However, we can not accept returns for items damaged in transit where that damage is not reported to us within 24 hours of a customer accepting that shipment. Damages must be reported immediately.

Cancellation Policy
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped by either ourselves or the manufacturer. Typically, most orders are shipped the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped by either us or the manufacturer the terms of our Returns policy will take effect.

Please Note: Whirlpool / Air tub orders and Special order items are non-returnable and/or non-cancelable.

Wrong Products Received
If you are shipped a different product than you ordered, please contact us via email or 800-554-3210 within 48 hours of receiving the product. We will provide an RGA number and instructions on how and where to ship them back. You will be charged for the replacement order and credited in full upon receipt and inspection of the original order. Or, you may choose to wait until we receive the incorrect item and issue credit before placing the new order.

If you would like to check on the status of your return please send an email to returns@QualityBath.com or call our Returns Department.

Defective Products
If the product you receive has manufacturing defects, contact us at or call 800-554-3210 within 24 hours of receiving the product and QualityBath.com will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 25% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.