There
is a 25% restocking fee plus all shipping charges
on merchandise returned/exchanged for any reason other
than a product defect or damage. If the product received
is defective or damaged, QualityBath will replace the
item and incur all shipping charges.
There are no returns accepted from the following manufacturers
AFINA, ALLSTONE, AMBELLA, GINGER, KALCO, NEWPORT BRASS, NAMEEKS, ROBERN, RUBINET, SAVOY HOUSE, ST THOMAS CREATIONS,
URBAN ARCHEOLOGY, EDGAR BEREBI, HERBEAU, RUNTAL, SANTEC, SAMUEL HEATH, SIGMA, URBAN ARCHAEOLOGY, VIBIA, AND WHITEHAUS.
Please Note: Whirlpool / Air tub orders and Special order items
are non-returnable and/or non-cancelable.
PLEASE NOTE THAT ALL LTL SHIPMENTS ARE CURBSIDE DELIVERY. Inspect the box for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt and notify us within 24 hours. When you sign the delivery ticket and do not note any damage, the merchandise becomes your property.
We cannot take responsibility
for damages beyond this point.
You must call us for a Return Authorization number (RA#)
at 800-554-3210. Please make sure you write this number
on the outside of the box you send back to us. Returns
without an RA# will be refused and customer will be
responsible for shipping charges going back to the customer.
Returns/Exchanges will not be accepted after 30 days
from when you receive your shipment.
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AS
SHIPPED BY QUALITYBATH.COM. ANY ITEMS RETURNED IN PACKAGING
OTHER THAN THE ORIGINAL PACKAGING WILL BE REFUSED.
Cancellation
Policy
You may cancel your order, for any reason, and receive
a full refund provided your order has not been shipped
by either ourselves or the manufacturer. Typically,
most orders are shipped the same day they are received.
Our customer service representatives can inform you
of the status of your order and advise you whether or
not the order can be cancelled for a full refund. Once
an item is shipped by either us or the manufacturer
the terms of our Returns policy will take effect.
Please
Note: Whirlpool / Air tub orders and Special order items
are non-returnable and/or non-cancelable.
Wrong
Products Received
If you are shipped a different product than you ordered,
please contact us via email or 800-554-3210 within 48
hours of receiving the product. We will provide an RGA
number and instructions on how and where to ship them
back. You will be charged for the replacement order
and credited in full upon receipt and inspection of
the original order. Or, you may choose to wait until
we receive the incorrect item and issue credit before
placing the new order.
If
you would like to check on the status of your return
please send an email to returns@QualityBath.com
or call our Returns Department.
Defective
Products
If the product you receive has manufacturing defects,
contact us at or call 800-554-3210 within 24 hours of
receiving the product and QualityBath.com will replace
the item. QualityBath does not assume responsibility for any peripheral costs that you may incur because of a damaged or defective item. We will issue an RGA and give instructions
to ship back. Products returned as defective which are
found not to be defective are subject to a 25% handling
charge. If the item is a non-returnable item, no credit
will be issued for the return of the product. The customer
will be responsible for shipping charges going back
to the customer.
Installed
Products
Any item that has been installed cannot be returned to QualityBath.com for any reason whatsoever.
If an item is found to be defective after installation it fall under the manufacturer's warranty..
